Privacy Policy

Effective date: 23/04/2026

Pro Door & Gate (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, submit an enquiry, request a quote, or contact us.

1. Who We Are

Business name: Pro Door & Gate
Website: prodoorandgate.co.za
Email: prodoor37@gmail.com
Phone: 079 615 3989

2. Information We Collect

We may collect the following personal information when you use our website or contact us:

– Your name
– Your phone number
– Your email address
– Your suburb, city, or service location if you provide it
– Details about the service you need
– Any information you include in a contact form, email, or message
– Technical information such as your IP address, browser type, device information, and website usage data

3. How We Collect Information

We may collect information:

– when you complete a contact form
– when you request a quote
– when you call, email, or message us
– when you interact with our website
– through cookies or similar technologies
– through analytics or security tools used on the website

4. How We Use Your Information

We use your information to:

– respond to enquiries and quote requests
– provide our services
– contact you about your request
– improve our website and customer experience
– monitor website performance and security
– keep records of enquiries and communication
– comply with legal or regulatory obligations

5. Legal Basis / Reason for Processing

We process personal information where it is reasonably necessary to:

– communicate with you
– provide services you have requested
– take steps before entering into a service arrangement
– maintain the security and operation of our website
– comply with legal obligations

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve functionality, analyse website traffic, and help us understand how visitors use the site.

Cookies are small text files stored on your device. You can usually control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.

7. Contact Forms and Enquiries

When you submit a contact form or request a quote, we collect the information you provide so that we can respond to your enquiry and assist you with the requested service.

Please do not submit sensitive personal information through the website unless it is necessary for your request.

8. Sharing of Personal Information

We do not sell your personal information.

We may share your information with trusted third parties only where reasonably necessary, including:

– website hosting providers
– email providers
– form processing tools
– analytics providers
– spam prevention or security services
– technical support providers
– professional advisors where legally required

We may also disclose information where required by law or where necessary to protect our legal rights.

9. Data Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.

However, no website or online transmission is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We keep personal information only for as long as reasonably necessary for:

– responding to enquiries
– providing services
– maintaining business records
– legal, tax, or regulatory purposes
– resolving disputes or enforcing agreements

11. Your Rights

Subject to applicable law, you may have the right to:

– request access to your personal information
– request correction of inaccurate or incomplete information
– object to certain processing of your information
– request deletion of information where appropriate
– withdraw consent where processing is based on consent
– lodge a complaint with the relevant regulator

To exercise any of these rights, please contact us using the details below.

12. Third-Party Links

Our website may contain links to third-party websites, such as WhatsApp, Facebook, Instagram, or other external services. We are not responsible for the privacy practices or content of those third-party websites.

13. Children’s Privacy

Our website and services are not intentionally directed at children. We do not knowingly collect personal information from children without appropriate authority or legal basis.

14. South African Privacy Compliance

We are committed to processing personal information in accordance with applicable South African privacy laws, including the Protection of Personal Information Act, 2013 (“POPIA”), where applicable.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date.

16. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Pro Door & Gate
Email: prodoor37@gmail.com
Phone: 079 615 3989
Website: prodoorandgate.co.za

If you are not satisfied with how your information is handled, you may have the right to lodge a complaint with the Information Regulator in South Africa.